Conecto
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Conecto is an all-in-one customer messaging platform for managing website conversations, customer support, sales inquiries, and self-service in one workspace. It combines live chat, an AI chatbot, AI voice support, a shared inbox, CRM tools, ticketing, a knowledge base, and customer analytics for growing teams.
The AI agent learns from approved website content, documentation, and help center articles to provide automated answers in more than 50 languages. It can handle routine questions, support voice and text interactions, and transfer conversations to human agents with the full conversation history when additional assistance is needed.
Conecto also includes a website chat widget, shared team inbox, conversation assignment and routing, private notes, canned replies, live visitor tracking, bot flow building, automations, broadcasts, branded help center tools, and employee guidelines. Built-in analytics help teams monitor response times, resolution rates, customer satisfaction, AI performance, and agent productivity. The platform is designed to centralize customer communication, automate repetitive support tasks, capture leads, and provide consistent customer service across chat and related channels.
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