Efeedor
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Efeedor is a patient experience management platform designed for hospitals, enabling the collection of structured and unstructured feedback across key touchpoints such as admission, doctors, nurses, billing, and discharge.[1] It supports multi-channel feedback submission through surveys, in-app prompts, websites, email, SMS, WhatsApp, and offline methods, available in multiple languages for inpatient and outpatient settings.[1]
The platform includes a robust ticketing system with real-time alerts, patient sentiment analysis, and trend tracking to help hospital teams monitor experience metrics.[1] Department-wise analytics provide deep insights into patient satisfaction, while intuitive dashboards and accreditation-ready reports comply with standards like NABH, NQAS, JCI, and GAC.[1]
Efeedor offers customizable workflows tailored to hospital operations, scaling from mid-sized facilities to large multi-specialty institutions, and supports service recovery, quality improvement, and online reputation management.[1] Its focus on healthcare-specific requirements ensures secure data handling and streamlined coordination between departments for informed decision-making.[1]
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