Heylee
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Heylee is an AI-powered voice and chat intelligence platform for high-volume B2C contact centers. It analyzes customer conversations to identify automation opportunities, operational bottlenecks, coaching needs, revenue leaks, and points where human support is most valuable.
The platform combines three core capabilities: Autopilot, Copilot, and Testpilot. Autopilot uses AI agents to handle repetitive contact center tasks such as call routing, identity verification, lead qualification, appointment booking, reminders, follow-ups, and routine customer support. Copilot assists human agents with live customer context, conversation summaries, recommended responses, next steps, and automatic CRM updates. Testpilot reviews customer interactions to identify workflow issues, support gaps, coaching opportunities, and processes that can be improved or automated.
Heylee can connect with CRM, contact center, telephony, messaging, helpdesk, calendar, analytics, automation, and AI systems. It supports workflows across voice calls, WhatsApp, SMS, email, social messaging, and web chat, while enabling approved actions in systems such as CRMs, ticketing platforms, calendars, and custom APIs. With conversation intelligence, AI agent assist, workflow automation, and human escalation controls, Heylee helps contact center teams improve customer experience, reduce repetitive work, strengthen follow-up processes, and manage operations with greater visibility.
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